SHIPPING POLICY

At Arbor & Lane, we want the journey from finding the right piece to welcoming it into your home to feel simple and considered. All orders ship free within the contiguous United States from U.S.-based warehouses, with tracking provided once your order is on its way.

Below, you'll find everything you need to know about processing, shipping, delivery, and what to do if something doesn't arrive as expected.

SHIPPING AT A GLANCE

	Details
Shipping Cost	Free on all orders
Shipping Area	48 contiguous United States
Order Processing	1–3 business days
Estimated Delivery	5–14 business days after your order is placed
Ships From	U.S.-based warehouses
Tracking	Provided by email after shipment
Delivery Service	Standard delivery

Delivery estimates are provided in business days and exclude weekends and U.S. federal holidays.

FREE SHIPPING

We offer complimentary standard shipping on every order, with no minimum purchase required.

At this time, Arbor & Lane ships exclusively to the 48 contiguous United States. We do not currently ship to Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, other U.S. territories, or international destinations.

Because most of our furniture cannot be accommodated by standard postal facilities, we are also unable to deliver to P.O. Boxes, APO/FPO/DPO addresses, or parcel lockers.

PROCESSING & DELIVERY TIMES

Orders are typically processed within 1–3 business days after they are placed.

Once processed, your order will be prepared for shipment from a U.S.-based warehouse. Most orders are expected to arrive within 5–14 business days from the date the order is placed.

Business days are Monday through Friday, excluding U.S. federal holidays.

Please keep in mind that delivery dates are estimates rather than guarantees. Carrier delays, severe weather, peak shipping periods, service disruptions, remote delivery locations, or other circumstances outside our reasonable control may occasionally extend the delivery timeframe.

If an unexpected delay materially affects your order, we will make reasonable efforts to keep you informed.

WHERE YOUR ORDER SHIPS FROM

All products sold by Arbor & Lane are fulfilled from warehouses located within the United States.

We work with a network of U.S.-based fulfillment locations and suppliers to bring together our collection. As a result, the exact warehouse and carrier used may vary depending on the product and its availability.

This distributed fulfillment model allows products to ship from within the United States rather than being dispatched internationally to the customer.

SHIPPING CARRIERS

The carrier used for your order depends on the size, weight, destination, and fulfillment location of your item.

Because our collection includes furniture of varying dimensions and is fulfilled through multiple U.S. locations, we cannot guarantee that every order will be shipped using a particular carrier.

Your tracking information will identify the carrier handling your shipment once it has been dispatched.

TRACKING YOUR ORDER

Once your order ships, you will receive a shipping confirmation email with tracking information.

Please allow a short period for the carrier's tracking system to update after receiving your shipping confirmation.

For orders containing multiple items, tracking information may be provided separately for each shipment.

MULTIPLE ITEMS & SEPARATE SHIPMENTS

Whenever possible, items in the same order will be fulfilled together. However, depending on product availability, package dimensions, and warehouse location, an order containing multiple items may arrive in more than one shipment.

Separate shipments may arrive on different days and may have individual tracking numbers.

There is no additional shipping charge if we divide your order into multiple shipments.

DELIVERY

Arbor & Lane currently provides standard delivery only.

Delivery procedures may differ depending on the carrier and the size of the shipment. Standard delivery does not include furniture assembly, installation, unpacking, packaging removal, or guaranteed placement in a specific room of your home.

For larger furniture shipments, the carrier may contact you before delivery if an appointment or additional delivery coordination is required.

We recommend monitoring your tracking information as your expected delivery date approaches.

BEFORE DELIVERY

Furniture can vary considerably in size. Before ordering, please review the dimensions listed on the product page and ensure that the item can fit through the necessary entrances, hallways, staircases, elevators, and other access points at your delivery location.

Customers are responsible for confirming that purchased items are suitable for their intended space and can reasonably be delivered to the provided address.

SHIPPING DAMAGE

Although furniture is packaged for transportation, damage can occasionally occur during transit.

We recommend inspecting your shipment as soon as possible after delivery. If the packaging or furniture appears damaged:

1. Photograph the packaging before disposing of it.

2. Photograph the affected area of the product clearly from multiple angles.

3. Keep all original packaging and materials while your claim is being reviewed.

4. Contact Arbor & Lane promptly with your order information and photographs.

If damage is visible while the carrier is present, please note the damage with the carrier where possible.

Eligible damaged, defective, incorrect, or incomplete orders are handled according to our Return & Refund Policy. Please refer to that policy for complete eligibility requirements, reporting periods, and resolution procedures.

INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your address, apartment or unit number, ZIP code, and contact information before completing checkout.

Because orders begin processing shortly after they are placed, we cannot guarantee that a shipping address can be changed after an order has been submitted.

If you notice an error, contact us as soon as possible. We will make a reasonable effort to assist before shipment, but changes cannot be guaranteed once fulfillment has begun.

Additional costs imposed by a carrier because of an incorrect address, refused shipment, unsuccessful delivery caused by customer unavailability, or customer-requested redelivery may be the responsibility of the customer where permitted by law.

MISSED OR UNSUCCESSFUL DELIVERIES

Customers are responsible for monitoring tracking information and being available for any delivery appointment required by the carrier.

If a delivery attempt is unsuccessful, please follow the carrier's instructions for redelivery or collection.

If a shipment is returned because of repeated unsuccessful delivery attempts, an incorrect or inaccessible delivery address, refusal of an undamaged shipment, or failure to coordinate a required delivery appointment, please contact us so we can determine the available options.

Any carrier-imposed redelivery, return, or address-correction charges arising from circumstances within the customer's control may be deducted from a refund or charged to the customer where permitted by applicable law.

ORDER CANCELLATIONS

Orders cannot be cancelled after they have been placed.

Our fulfillment process begins shortly after an order is received, and we therefore cannot guarantee interception of an order before it enters processing or shipment.

Please review your products, quantities, dimensions, shipping address, and order information carefully before completing your purchase.

DELAYED OR LOST SHIPMENTS

Tracking information can occasionally show limited movement while a shipment is still in transit. Carrier delays do not necessarily mean that a shipment has been lost.

If your order has exceeded the estimated delivery timeframe or tracking indicates an unexpected issue, please contact Arbor & Lane. We will review the available tracking information and, when appropriate, work with the carrier or fulfillment partner to investigate.

If a shipment is confirmed lost in transit, we will work with you toward an appropriate resolution in accordance with our applicable policies.

SHIPPING RESTRICTIONS

At this time, we ship only to eligible addresses within the 48 contiguous United States.

We currently do not ship to:

• Alaska

• Hawaii

• Puerto Rico

• U.S. Virgin Islands or other U.S. territories

• International destinations

• P.O. Boxes

• APO/FPO/DPO addresses

• Parcel lockers

We reserve the right to decline or cancel delivery to an address that cannot reasonably or safely be serviced by the available carrier. If we are unable to fulfill an order to the address provided, we will contact you and issue an appropriate refund for the affected item or order.

QUESTIONS ABOUT YOUR DELIVERY?

If you have questions about an order, shipment, tracking information, or delivery, please contact Arbor & Lane Customer Care through the contact information provided on our Contact Us page.

When contacting us about an existing order, please include your order number so we can assist you as efficiently as possible.

We are committed to making the delivery experience as clear and straightforward as the shopping experience itself.